Built For Therapists And Counsellors
Most enquiries arrive in the evening, when you're either with a client or finally off the clock. FastBots is an AI chatbot trained on your practice information — fees, modalities, insurers, availability — that quietly answers the practical questions and captures contact details, so you can reply when it suits you. It's information and intake only; it won't try to play therapist.
Providing AI Chatbots to Trusted Brands Around The World
Respuestas rápidas
A therapist chatbot is a small assistant on your practice website that answers the practical questions prospective clients ask before booking — fees, modalities, insurers, session length, location and availability. It uses your own website content as its source, so the answers match what you actually offer. It is not a therapist and does not give therapeutic advice.
No. FastBots is configured as an information and intake tool. It answers logistical questions, captures contact details and signposts crisis support to a real service like 988 or Samaritans. It does not diagnose, label conditions or attempt to assess a presenting issue — that is your job, in a proper session.
Anything that's already documented on your website or in the notes you give it: fees, sliding-scale options, modalities you practise, insurers you accept, evening and weekend availability, session length, whether you see couples or under-18s, your address or whether sessions are online. If it doesn't know, it says so and offers to take a message.
Around five minutes for a first version. You point it at your website, it crawls your pages, you add a short instruction telling it how to behave (calm, no advice, signpost crisis), and you paste one line of code into your site. You can refine the tone and add Q&A entries as you watch real conversations come in.
¿Por qué FastBots?
Most therapy enquiries land between 7pm and 11pm. The chatbot handles the practical questions then and there, so prospective clients don't bounce to someone else's site.
Custom instructions keep it in its lane: information and intake only. It won't try to interpret feelings, diagnose, or offer coping strategies — it directs people to a real session.
If a visitor mentions self-harm, suicide or abuse, the bot stops trying to converse and signposts to a real service such as 988, Samaritans or the local equivalent you specify.
When someone is ready to book or wants a callback, the bot collects their name, email and a short note, then emails it to you. No more lost contact details in a chat thread.
Trained on your own site, it can describe CBT, EMDR, person-centred or integrative work the way you do — without the jargon a nervous first-timer would Google later anyway.
On the Business plan and above ($89/month), you can take over a conversation in real time when someone clearly wants a human — without making them call or fill in another form.
Set the personality once: warm, low-pressure, plain language, no sales push. The bot answers in the voice you'd want a thoughtful colleague to use with a nervous first-timer.
You decide what's in the training data, you can whitelist which domain the widget runs on, and you control what the lead form asks. Sensitive details aren't requested unless you choose to.
Situaciones reales
Answers session pricing, package rates and whether you offer reduced fees — exactly as written on your site, without you having to repeat yourself in every email.
Tells prospective clients which insurers you accept and how reimbursement typically works, based on the information you've published. Anything outside that, it captures as a question.
Walks a nervous visitor through what CBT, EMDR or integrative therapy actually means in your practice, so they arrive at the first session less anxious about the format.
Shares which days and times you run, including evenings or weekends, and offers to take details so you can confirm an exact slot when you're next at your desk.
Confirms whether you work with couples, families or under-18s before someone fills in an enquiry form for work you don't actually take on.
Explains what online sessions look like, what platform you use, and whether in-person is available at your room — saving the back-and-forth emails.
Acts as an AI agent for intake: gathers name, contact, what's bringing them to therapy in their own words, and preferred times — then emails the summary to you so the first call is shorter.
Through Zapier or Make, new enquiries can flow into a spreadsheet, CRM or your inbox in a tidy format once the chat ends. You set up the workflow; the bot fires it.
Pruébalo gratis
¿Te parece algo que podría ser útil para tu consulta?
Plan gratuito, sin necesidad de tarjeta de crédito. Crea tu primer chatbot en cuestión de minutos.
Configuración
Drop your URL in and FastBots crawls your pages — the about page, fees, modalities, FAQs, contact. It builds its answers from your own words, not a generic script.
Voz de la Cámara
Calm, warm and plain-spoken. Never give therapeutic advice, interpret feelings or diagnose. If a visitor mentions self-harm, suicide or abuse, stop the conversation and signpost to 988 or Samaritans immediately.
Add a short instruction telling it how to behave: calm and warm, no therapeutic advice, never diagnose, signpost crisis to 988 or Samaritans, offer to take details when someone wants to book.
Copy the embed snippet into your site (WordPress, Squarespace, Webflow, Wix and most other builders work). Test it yourself, watch the first conversations and tweak the tone as you go.
Comparación imparcial
For a small practice, the realistic options after hours are a virtual receptionist, a basic contact form, or simply missing the enquiry. Here's how an AI chatbot trained on your own site compares.
FastBots Desde 39 $ al mes | Recepcionista virtual Typically $200+ / month | Solo formulario de contacto Free, but passive | |
|---|---|---|---|
Disponible las 24 horas del día, los 7 días de la semana Incluidas las tardes y los fines de semana | Sí | Business hours typically | Form sits there |
Answers Fee And Modality Questions Desde tu propia página web | Sí, al instante | Reads from a script | —No |
Captures Enquiry Details Name, email, short note | Sí, te lo he enviado por correo electrónico | Sí, por teléfono | Yes, but no triage |
Indicadores de crisis Configurable per region | Yes, hard-coded | Depende del agente | —No |
Entrega de personas When the moment matters | Live Chat on $89/month plan | Always human | —No |
Setup And Ongoing Cost Predictable monthly fee | ~5 min, from $39/month | Onboarding + per-call fees | Free, but you do the chasing |
La comparación muestra las opciones más habituales. Otras herramientas pueden presentar diferencias; comprueba siempre los precios y las características actuales antes de tomar una decisión.
Pruébalo gratis
Try It On Your Own Site — Free, No Card Needed
Plan gratuito, sin necesidad de tarjeta de crédito. Crea tu primer chatbot en cuestión de minutos.
¡Realmente impresionante! Como consultor de salud digital, me llama la atención el diseño intuitivo y sólido FastBots, sus potentes funciones y su seguridad conforme al RGPD, ideales para crear bots seguros y adaptables que mejoran la atención al paciente y agilizan los flujos de trabajo sanitarios.
¿Tienes alguna pregunta?
Las preguntas más frecuentes antes de que los equipos se inscriban. Si no encuentras la respuesta a tu pregunta aquí, nuestro equipo de atención al cliente te responderá en unas horas durante los días laborables.
No, and it shouldn't. FastBots is configured as an information and intake tool. We use the custom instructions to tell it explicitly: don't give therapeutic advice, don't try to assess what someone is going through, don't suggest coping strategies. If a visitor wants real help, the bot's job is to capture details or signpost — not to roleplay being a therapist.
You set this in the instructions. The standard approach is: if the bot detects mentions of self-harm, suicide, abuse or immediate danger, it stops trying to converse on the topic and directs the person to a real service — 988 in the US, Samaritans (116 123) in the UK, or whichever local service you specify. It does not try to be supportive in lieu of professional help.
No. It handles the repetitive front-end questions — fees, modalities, availability, location — so your admin time goes to the conversations that actually need a human. Anything sensitive, anything outside the trained content, or anyone who clearly wants to speak to a person gets handed off to you or, on the Business plan and above, to a real-time live chat.
Not natively. The chatbot captures the enquiry — name, email, preferred times, what's bringing them — and emails it to you, or pushes it into a tool via Zapier or Make. For the actual booking, point the visitor to your existing booking link (Cliniko, Acuity, SimplePractice or similar). The chatbot doesn't move appointments around mid-conversation.
The chatbot only knows what you train it on, and the lead form only asks for what you decide to ask for. You can keep it to name and email rather than detailed disclosures. FastBots states its data handling is GDPR compliant and that uploaded data isn't used to train third-party models. For sensitive details, encourage visitors to share those in a proper session, not in the chat.
It learns from your website. When you set it up, it crawls your pages — about, approaches, fees, FAQs — and uses that as its source. You can also add documents (a practice information PDF, your intake notes) or paste in text directly. If you update your site, you can retrain on the Business plan and above using auto-retrain, so the bot stays in step with what you've actually published.
Yes, on the Business plan ($89/month) and above. Live Chat lets you set availability hours and claim a conversation when a visitor clearly wants a person. You see the full chat history, take over, and reply in real time. Outside your availability hours, the bot just collects details for follow-up — it doesn't pretend you're online.
You set a fallback message — something like "I don't have that detail, but if you leave your name and email, [therapist] will get back to you." The unanswered question is logged, so you can spot patterns and add the answer for next time. The bot shouldn't guess on anything clinical or financial it isn't sure about.
FastBots installs on most common platforms: WordPress, Squarespace, Wix, Webflow, Ghost, and custom-coded sites. It's a small embed snippet you paste once. If you can edit your site's HTML or add a script tag, you can run it.
There's a free plan with 1 chatbot and 50 messages per month, which is enough to test on your own site. Paid plans start at $39/month (Essential) for a live customer-facing bot. Live Chat, auto-retrain and email replies are on the Business plan at $89/month. No credit card is required to start free.
Train a chatbot on your own website in about five minutes. Start on the free plan and only upgrade when you're sure it's earning its keep.
