Las preguntas más frecuentes antes de que los equipos se inscriban. Si no encuentras la respuesta a tu pregunta aquí, nuestro equipo de atención al cliente te responderá en unas horas durante los días laborables.
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No. The chatbot handles the repetitive questions — insurance, fees, what a first visit looks like, parking, hours — so your front desk has more time for the conversations that need a human. Bookings, clinical questions and anxious patients still belong with your team.
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Not into your scheduling tool natively. It captures the enquiry — name, contact details, preferred times, reason for visiting — and emails it to your team so the front desk can confirm by phone. Through Zapier or Make, those details can also flow into a spreadsheet or scheduling follow-up list once the chat ends.
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No, and we set it up specifically not to. The bot is an information and intake tool. It explains what your practice treats and how care works, then passes anything clinical to a real chiropractor. Your custom instructions make this boundary explicit.
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Only put information into the chatbot that's appropriate for a public-facing tool — practice information, conditions seen, fees, policies. The bot is not a medical records system and shouldn't collect detailed health history. That belongs in your secure intake forms after booking.
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Not as a native integration today. What you can do is connect FastBots to Zapier or Make and route captured enquiries into those tools once the chat ends — for example, creating a follow-up task or adding a new contact. The chatbot itself doesn't take actions inside your EHR mid-conversation.
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Yes — that's the direction FastBots is built around. It starts as an AI chatbot trained on your site, and when you turn on live internet search or connect a Zapier/Make workflow, it behaves more like an AI assistant. It can gather information across a conversation, decide when to escalate to your team through live chat, and push captured enquiries into the tools you already use.
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On the Business plan ($89/month) and above, you can enable live chat with set availability hours. When the bot can't answer or the patient asks for a person, they fill in a short contact form and the chat is transferred. A team member can claim it from the dashboard, see the conversation so far and reply in real time. Default claim timeout is 3 minutes.
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Around 5 to 10 minutes for a basic version. Point FastBots at your website, let it crawl your services, conditions and fees pages, add a few custom instructions about staying within practice information, and paste the embed snippet into your site. Refining the tone and suggested questions takes a bit longer but isn't blocking.
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The free plan covers 1 chatbot and 50 messages per month with no credit card needed — enough to test it on your practice site. Paid plans start at $39/month (Essential), and live chat with human handover starts on the Business plan at $89/month. See the pricing page for current limits and add-ons.
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You set a fallback response — typically something like 'I don't have that information, but I can pass your question to the team.' On Business plan and above, the Knowledge Assistant surfaces these unanswered questions so you can add the correct answer for next time.