Use Case
Most support inboxes get the same five questions all day, where's my order, what's your returns policy, how do I reset my password. FastBots learns your help centre, FAQs, shipping rules and product pages once, then answers those questions 24/7 on your website, email and the channels your customers actually use. When a conversation needs judgement, it captures the details and hands off to your team.
Providing AI Chatbots to Trusted Brands Around The World
Respuestas rápidas
It's a chat assistant trained on your own help docs, FAQs and policy pages that can answer customer questions on its own. Instead of giving generic AI replies, it sticks to what you've told it about your product, shipping, returns and account flows. When it can't resolve something, it captures the details and hands the conversation to a human.
For the repeat questions (order status, returns, shipping, password resets, policy clarifications) it can answer in full and close the conversation. For things that need a decision, a refund or an exception, it captures the customer's details and the context, then routes to your team so they're not starting from scratch.
FastBots uses a fallback message you set ("I'm not sure on that one, let me grab a teammate"), offers live chat on the Business plan or higher, and logs the unanswered question so you can add it to the bot's training. Over time the gaps shrink.
Live chat tools wait for a human to be online. An AI customer support chatbot handles the first response itself, around the clock, using your actual content. FastBots adds live chat on top, so a real person can still take over when the conversation needs it.
¿Por qué FastBots?
Order status, returns, shipping windows, login issues, policy clarifications: handled in seconds, without anyone being on shift. Your team wakes up to a much shorter queue.
Point it at your help centre, FAQ page, shipping and returns pages and any internal PDFs. Answers come from your actual policies and product details, not a model's best guess.
On the Business plan and above, the bot can offer Live Chat for tricky conversations. Your agent picks up the chat with the full transcript already there; no asking the customer to repeat themselves.
Connect a support inbox like support@yourbrand.com and the bot drafts replies from your trained content. You can auto-send simple answers or keep a human in the loop to review and edit before sending.
Same trained assistant, deployed on your website widget plus WhatsApp, Instagram DMs, Facebook Messenger, Telegram and Slack. Customers get the same answer wherever they ask.
If you sell internationally, the bot handles conversations in the customer's language without a separate setup per region. Chat translation is available on eligible plans for reviewing transcripts later.
It starts as an AI chatbot. Turn on live internet search or wire up Zapier or Make and it works more like an AI agent: pushing captured tickets into your CRM, helpdesk or spreadsheet the moment a chat ends, so nothing falls through.
Auto Retrain (Business plan and above) revisits selected pages daily, weekly or monthly. Update your returns policy and the bot picks up the change without you remembering to retrain it.
Real Customer Story
Big Cat Rescue, a wildlife sanctuary in Florida, was getting inquiries from 3.5 million yearly website visitors and 4.2 million Facebook followers (questions arriving in multiple languages, around the clock, across multiple platforms. After the pandemic, founder Carole Baskin was running the operation with four staff instead of twenty-two. They trained five FastBots chatbots on tens of thousands of pages of website content, internal documents, YouTube videos and blog posts. The bots now field inquiries automatically across every channel) Carole says it's like having two or three extra staff members answering questions all the time.
Situaciones reales
Customers don't only have questions between 9 and 5. The bot handles the overnight and weekend wave so Monday morning isn't a backlog.
Answer dispatch windows, courier lead times and what to do past day seven from your shipping page, and capture the order number for the team to chase if needed.
Explains the policy, eligibility windows and the steps to return: then collects the order details so a human can process the actual refund.
Walks SaaS users through resetting their password, finding billing pages, switching plans or cancelling: straight from your docs.
Costs, lead times, country restrictions, customs handling, address changes before dispatch: the repeat shipping questions answered without a ticket.
Specs, sizing, compatibility, what's in stock, how it compares to the other model. Catch the customer before they bounce to a competitor.
Surface the right clause from your terms or help centre instead of making the customer scroll through six pages of legal copy.
Inbound support emails get an AI-drafted reply from your trained content. Auto-send the easy ones, queue the rest for human review and one-click approval.
Pruébalo gratis
Sound Like The Tickets Filling Your Inbox?
Plan gratuito, sin necesidad de tarjeta de crédito. Crea tu primer chatbot en cuestión de minutos.
Configuración
Crawl your website, help docs, FAQ, returns and shipping pages, or upload PDFs and spreadsheets. The bot learns from your actual content, not a generic dataset.
Voz de la Cámara
Friendly and direct, no jargon, get to the answer in one or two sentences. Never invent shipping dates or guarantee delivery times. For damaged orders, missing parcels or refund decisions, always collect the order number and email and pass it to a human.
Tell it the tone, when to escalate to a human, what to refuse, and what to do when it doesn't know. Add a fallback message and turn on Live Chat for the Business plan handover.
Paste one line of code on your site, share a direct link, or connect WhatsApp, Instagram, Messenger, Telegram, Slack or an email address. Same trained assistant everywhere.
It's like having so many different people with different types of expertise. Having that chatbot just takes so much of the pressure off.
¿Tienes alguna pregunta?
Las preguntas más frecuentes antes de que los equipos se inscriban. Si no encuentras la respuesta a tu pregunta aquí, nuestro equipo de atención al cliente te responderá en unas horas durante los días laborables.
No, and we wouldn't recommend it. The point is to take the repetitive, easy-to-answer questions off your team's plate so they can spend time on the conversations that actually need a human: refunds, complaints, complex account issues. Live Chat handover on the Business plan keeps your agents in the loop without forcing the customer to start over.
Not directly. It can explain your refund policy, check whether an order looks eligible based on your rules, and collect the order number and reason. The actual refund is processed by your team or your e-commerce platform. The exception is Shopify: through the native Shopify integration the bot can look up live order details, recommend products and help with profile and address updates inside the chat.
You set a fallback message, something like "I'm not sure on that one, let me grab a teammate." On the Business plan and above, the bot can then offer Live Chat so an agent takes over. Either way, every unanswered question is logged so you can review them in Knowledge Assistant and add the right answer for next time.
Yes, on the Business plan ($89/month) and above. You set availability hours, the bot transfers the chat to your team's queue, an agent claims it and replies in real time with the full transcript visible. Outside availability hours the bot keeps handling things itself and captures details for follow-up.
Website widget, direct chat link, WhatsApp, Instagram DMs, Facebook Messenger, Telegram, Slack and email replies (Business plan and above for email). One trained assistant covers all of them, so you're not maintaining a different bot per channel.
Around five minutes to a working draft. Point it at your help centre, let it crawl, paste the embed snippet on your site and test. Most of the real work is tuning the tone, adding any policies that aren't on the public site, and deciding when to hand off to a human.
Update the page on your website. With Auto Retrain on the Business plan and above, FastBots revisits selected pages daily, weekly or monthly and refreshes the bot's knowledge. On lower plans you can retrain manually whenever you make a change.
We're GDPR compliant and that data uploaded for training isn't used to train the underlying AI providers' models through the API connection. You can make a chatbot private, restrict it to specific domains, add password access and rate-limit how many messages a user can send. For regulated industries with stricter requirements (HIPAA, specific data residency), check the Enterprise plan.
Yes, around 95 languages. If a customer messages in Spanish or German, it replies in the same language. Chat transcripts can also be translated on eligible plans, which is handy if you don't speak every language your customers do.
The free plan ($0, no credit card) is fine for testing: 1 chatbot, 50 messages per month. For a live support deployment most teams want the Business plan ($89/month), which adds Live Chat handover, Email Replies, Auto Retrain and Knowledge Assistant. Essential ($39/month) works if you don't need human takeover yet.
Point FastBots at your help docs, set the tone, and have it answering the repeat questions today. No credit card required.
