Las preguntas más frecuentes antes de que los equipos se inscriban. Si no encuentras la respuesta a tu pregunta aquí, nuestro equipo de atención al cliente te responderá en unas horas durante los días laborables.
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No. FastBots captures the enquiry — tour, date, party size, name, email — and sends it to your inbox or your booking system through a Zapier or Make workflow. For instant booking, the chatbot points the visitor at your existing booking page. We don't claim native integration with FareHarbor, Bokun or Rezdy unless that's set up through a workflow.
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No, and it shouldn't. The chatbot handles the same repeated questions — pickups, inclusions, group size, kid-friendly, cancellation policy — so your team isn't typing the same reply for the tenth time today. Real private-tour and group enquiries still need a human, and on the Business plan ($89/month) Live Chat lets them take over without restarting the conversation.
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FastBots supports around 95 languages. A traveller in Berlin can ask in German and get an answer based on your English tour pages, in German. You don't need to translate your website — the assistant handles the language in the conversation.
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You can set a fallback message — something like 'Let me grab your email and our team will come back to you with that.' On the Business plan, Knowledge Assistant flags the questions the bot couldn't answer so you can add a clear answer to your training and the bot handles it next time.
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No, and you shouldn't let it. In the tone and house rules you tell the chatbot never to promise specific wildlife sightings or weather. It will say something like 'sightings are common but not guaranteed' — which is the honest answer and the one that avoids complaints later.
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On the Business plan and above, auto retrain re-crawls your chosen tour pages on a schedule — daily, weekly or monthly — so price changes, new tours and seasonal updates flow through to the chatbot's answers without you doing it manually each time.
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Yes. FastBots connects to WhatsApp, Instagram, Facebook Messenger and Telegram as supported channels, so the same chatbot that answers on your website can also reply to direct messages and Page enquiries. Channel setup happens inside the FastBots dashboard.
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There's a free plan with 1 chatbot and 50 messages a month — useful for testing on your own tour pages. Paid plans start at $39/month for the Essential plan. Live Chat with human takeover, auto retrain and email replies are on the Business plan at $89/month. See the pricing page for the latest limits.
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Around 5 minutes for a first version. Point it at your website, let it crawl your tour pages, paste the embed snippet into your site, and it's live. Most operators then spend an extra half hour refining the welcome message, suggested questions and lead form to match how they sell their tours.
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FastBots states its data handling is GDPR compliant and that uploaded data isn't used to train OpenAI models through the API connection. You can make a chatbot private, control which domains it can be embedded on, and add password access. For specific regulatory requirements, check the live security details before going live.